JKIA signs service charter to boost passenger experience
The Kenya Airports Authority (KAA) has signed a new service charter aimed at improving efficiency and customer experience at Jomo Kenyatta International Airport (JKIA).
The charter brings together key government agencies and service providers operating at the airport. Cabinet Secretaries Davis Chirchir (Transport), Kipchumba Murkomen (Interior), John Mbadi (Treasury), and Rebecca Miano (Tourism) attended the event.
Transport Cabinet Secretary Davis Chirchir said the charter seeks to improve service coordination and set performance standards across agencies at the airport.
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Mark KamauLet's see kama wata improve KAA infrastructure.
